Customer Value: from transaction to lifetime.
Retailers don’t lack data, they lack insight...
Today's leading retailers and brands turn data into action, maximising returns, deepening customer relationships, and building experiences for long-term loyalty.
But how?
From capturing the right signals, to acting on them in meaningful ways, and creating emotional loyalty through personalised digital experiences, this roundtable is not to be missed.
We're meeting next at the esteemed Claridge's Hotel to power the conversation between customer-centric leaders, sharing and shaping the insights and approaches that work.
Why Attend?
Transform data into devotion
Move beyond dashboards and reports. Explore how leading retailers are translating data into actionable insight to drive real customer value and lasting emotional loyalty.
Spark bold ideas through shared challenges
Engage with senior peers tackling the same questions - how to elevate loyalty propositions, create meaningful personalisation at scale, and deliver smart real-time interactions and decisions.
Turn strategy into experience
Explore how retailers are building digital products that do more than convert - they connect. From CRM innovation to loyalty-enhancing experiences, uncover what’s working in the race for relevance and returns.
Stay ahead in a customer-first future
Hear how the most forward-thinking leaders are designing services and experiences that not only meet but anticipate customer needs - the foundation for long-term growth.
What to expect
This intimate roundtable breakfast is designed to be highly interactive - a trusted environment for a rich, peer-to-peer discussion.
Over breakfast, we’ll explore three critical themes shaping the future of Customer Lifetime Value:
1. Turning Insight into Action
How are retailers bridging the gap between data and decision-making? What does it take to translate signals into strategy?
2. Delivering Personalisation at Scale
What’s working (and what isn’t) when it comes to CRM, CX, and personalisation in 2025?
3. Building Emotional Loyalty
Beyond points and perks - how are brands creating emotional connection that lasts?
This event is powered by Red Badger.
