BEYOND THE WHY
Transforming Insurance: mastering the "how"
Join GI and Life leaders for dinner at The Savoy to explore turning customer experience, data and system flexibility to competitive advantage.
29th April - 18:00 - 23:00
The Savoy, Strand, London WC2R 0EZ
The consensus is clear: customer-first transformation is unavoidable. However, the path to execution remains cluttered with complexity.
The logic is straightforward. Centre on the customer to drive retention. Yet the reality of inflexible legacy technologies, siloed data, and modern customer expectations makes delivering on this promise the sector's hardest challenge.
We have agreed on the "Why." Now, we must master the "How."
Red Badger, EY and EIS return to move the conversation from theory to practice.
Building on the insights of our previous forum, our follow up conversation with industry leader peers will focus on dismantling the barriers between legacy constraints and modern agility.
Join us to explore the practical change, cultural, and architectural blueprints required to turn "customer-centricity" from a strategy intent into a deployed reality.
What to Expect
Engineering Velocity in a Regulated World
Technology is an enabler, not the answer. Move beyond the "rip and replace" fear by adopting composable architectures. This allows you to innovate at the speed of retail while maintaining the safety and stability required in insurance.
Design for modern expectations
The next generation of customers demands immediacy, transparency and mobility, not just digitised paperwork processes. Developing delightful, engaging, intuitive experiences that feel human and relevant is being done across banking, investments and retail. Explore how and what we can learn from them.
Turning Trust into a Product Feature
Insurance is a force for good, but only if the customer feels it. Explore the use of data in motion and AI not just for pricing risk, but to deliver hyper-personalised value that proves your worth and manages lifecycles seamlessly.
Closing the "Modern Legacy" Gap
We consider the operational models successful insurers have adopted to break down the walls between Claims, Underwriting, and CX. This ensures your internal culture finally matches your external digital ambition.
Guest Speaker
Alan MacEwan, Chief Customer & Operations Officer, Ageas
Alan MacEwan is a senior insurance executive with over two decades of experience in operations, customer experience, and digital transformation.
Having built his career across Aviva, RSA, and most recently esure Group - where he spent nearly eleven years, rising to Chief Operations Officer - Alan joined the Ageas UK executive team in January 2026 following the company's £1.3 billion acquisition of esure.
In his current role as Chief Customer and Operations Officer, he leads on digital-first service journeys and customer experience strategy, playing a central part in integrating two of the UK's largest personal lines insurers to serve over seven million customers.
Throughout his tenure at esure, Alan was a driving force behind the company's digital transformation, overseeing initiatives that delivered measurable improvements in customer outcomes - including a redesigned digital claims journey that achieved a 27-point rise in digital adoption and an 18-point uplift in Net Promoter Score.
About the organisers
Learn more about how Red Badger, EY and EIS are helping insurers with ROI-linked transformation that supports business and customer outcomes.
Ernst & Young
EY is a global leader in assurance, consulting, strategy, tax and transaction services.
Within insurance, EY helps carriers navigate complex regulatory change, unlock operational efficiency, and build future-ready business models.
From Consumer Duty to digital transformation, EY combines deep sector expertise with hands-on delivery to turn risk into competitive advantage.
EIS - Built to help businesses achieve their ambitions faster
EIS is a global coretech platform provider that enables insurers to innovate faster and deliver more relevant, customer-centric products and services.
Designed for agility, the EIS Suite gives insurers the flexibility to launch new offerings, modernise legacy architecture, and build experiences that match the pace of today’s digital economy.
Red Badger - Digital Product Consultancy for Large Scale
Red Badger helps modern enterprises continuously evolve their products and services. We work across global Retail and brand leaders (Fortnum's, Selfridges, Nando's, Levi's, JPMorgan Chase, Barclays).
The platforms and products we build drive critical revenue and business lines. We craft digital products customers love, build next generation platforms and embed new digital and AI capabilities across enterprises.
