Insurance Transformation
Is customer-first transformation unavoidable?
A strategic event for all insurers under pressure to turn compliance, data, and experience into competitive advantage.
22nd October - 18:00 - 23:00
Location - L'escargot, West End
The clock is ticking for insurers across the value chain.
Regulatory, economic and operational demands on both Life and General Insurance are compounding, making the need for transformation to a digitally enabled, customer-first approach fundamental to success.
This critical juncture offers those embracing modern transformation, moving from policy-centric to customer-centric, a market-defining opportunity.
Red Badger, EY and EIS - three organisations working together at the front line of insurance transformation - are opening the door to insurance leaders; helping them explore what modern digital means for new business models, deeper customer engagement, and long-lifecyle relevance in the insurance sector.
Find out how a new customer impetus with modern approaches and refreshed technologies changes how you do business, how you meet regulatory demands and how you generate sustainable value.
What to Expect
Reframe Regulation
Learn how Consumer Duty can become your most powerful growth driver, not just another compliance burden.
Move Past Modern Legacy
Your technology may be newer, but if your culture and processes have not evolved, you are still stuck. Learn how to effectively operationalise technology capability.
Design for lives, not events
Today’s customers want relevance, not just risk coverage. Discover how to become useful before a claim is ever made, through smart servicing and customer journeys.
Build Trust Before the Claim
Explore how product design, proactive service, and better timing can turn trust into retention.
Meet the Speakers
Helen is a senior executive with over 20 years’ experience in sales and marketing leadership. Recognised for inspiring teams to deliver exceptional results in fast-paced, competitive environments, Helen has a proven track record in shaping commercial strategies that drive revenue growth and market share.
With deep expertise in partner strategy, relationship management, and data-driven decision-making, she is skilled at navigating operational and cultural change to meet evolving consumer demands and business challenges. Known for an authentic and collaborative leadership style, Helen prioritises inclusivity, transparency, and customer satisfaction, while building high-performing teams and long-term partnerships.
Matt has over 25 years of experience of working within the UK personal lines insurance market. Recent senior roles include Managing Director of More Than and then Founder and CEO of Neos, a disruptive Home Insurance start-up which was acquired by Sky.
He then went on to become the Managing Director of Sky Protect, leading Sky’s entry into the home insurance and smart home tech markets. Most recently Matt has set up a JV with Pets at Home to launch a pet insurance business.
About the organisers
Learn more about how Red Badger, EY and EIS are helping insurers with ROI-linked transformation that supports business and customer outcomes.
Ernst & Young
EY is a global leader in assurance, consulting, strategy, tax and transaction services.
Within insurance, EY helps carriers navigate complex regulatory change, unlock operational efficiency, and build future-ready business models.
From Consumer Duty to digital transformation, EY combines deep sector expertise with hands-on delivery to turn risk into competitive advantage.
EIS - Built to help businesses achieve their ambitions faster
EIS is a global coretech platform provider that enables insurers to innovate faster and deliver more relevant, customer-centric products and services.
Designed for agility, the EIS Suite gives insurers the flexibility to launch new offerings, modernise legacy architecture, and build experiences that match the pace of today’s digital economy.
Red Badger - The Digital Product Consultancy for Insurance
Red Badger is on a mission to help insurers transform themselves into true digital product organisations. We believe all organisations are now digital product companies, whether they realise it or not.
We work at the heart of an organisation, working on the hard obvious problems, delivering digital products that matter. When we’re at HSBC, we’re building the current accounts, at Compare the Market we’re helping their partners understand their market and at Just we’re building the future of retirement planning.
We move fast, build the right thing and build it right - no matter how complicated the work and the circumstances.
