Customer Success Stories

A self-servicing customer account for global travel brands

Find out how we built a self-servicing customer account, enabling customers to make bookings more efficiently, and reducing risks and costs for travel brands, all within 12 weeks.

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Their agile approach also helped us to prioritise the features that mattered most – and is something we’ve subsequently applied in other areas of the team. Working with Red Badger was a great experience.

Building a loyalty portal for customers and reducing customer support queries

CarTrawler, a B2B partner to airlines, accommodation providers and online travel retailers, provides a world-leading travel technology platform to connect customers with tailored car rental. The company also operates its own brands, including Holiday Autos and Arguscarhire.com.

Following the success of the CMS Project, we were asked to assist with implementing a new loyalty product, My Account. The existing system, running on Arguscarhire.com, was no longer fit for purpose for several reasons:

  • Inflexible and difficult to support
  • Legacy code base, that could not be used with multiple brands or partners
  • Only available in English, but needed to support multiple languages
  • Lack of FAQs, resulting in costly support calls

With a cross-functional team, we were able to build a solution that requires minimal, if any, ongoing maintenance, with an ultra-low total cost of ownership, whilst providing web-scale, performance and security.

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We solve complicated problems in complex places

Red Badger is the product transformation consultancy for blue chips. Our product design capabilities and technical pedigree build high-performance digital platforms that get you closer to your customers and embed new ways of working. Your journey to an agile, innovative digital product organisation starts today.

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