New intuitive CMS creating more efficient system, freeing up time to focus on the content
Tripled the number of issues resolved through online self-help journey
Reduced the number of customers pushing the ‘need more help’ button by 50%.
Enabling Sky to manage their content with an amazing customer experience
The decision was made to build a new CMS from scratch with three main components to deal with the individual concerns; storing, editing and publishing content. The result is a modern CMS that fits Sky’s requirements exactly - one that would be the foundation of a whole new Help site that could support both customers and the internal content team far more effectively. As demand changes, new features can also be rolled out faster and cheaper due to reduced interdependence and complexity.
We solve complicated problems in complex places
Red Badger is the product transformation consultancy for blue chips. Our product design capabilities and technical pedigree build high-performance digital platforms that get you closer to your customers and embed new ways of working. Your journey to an agile, innovative digital product organisation starts today.