Consumer behaviour is forcing a change in service design across Wealth, Retail Banking, and Insurance.
For established providers, a proactive change is needed - but what exactly changes, when, and how the experience and operating model behind it look afterwards is what will decide the winners and losers.
Traversing those questions with a credible peer group, with permission to speak openly, is critical. And it's the conversation we're having.
What you're joining: We're bringing together a small group of senior digital BFSI leaders to share where their transformation is really at.
You’ll hear from 2 executives directly - ten minutes each - before moving into a high-end dinner and an open conversation about what it actually takes to win.
We'll be exploring where the opportunity is, what signals we can already see today, and what it takes to build for the customer that's coming rather than the one you already have.
Joining us is Quantum Metric, a world-leading behavioural analytics provider for global brands, to share insight into how complex digital journeys are changing and what works.
