Red Badger | Insights & Resources

Enhancing Merchant Experience with Embedded Financial Services

Written by Red Badger Team | Sep 10, 2024 1:13:25 PM
There’s an exciting new wave of financial providers. 

Traditionally non-financial businesses, especially those serving SME business audiences, are leveraging the capabilities offered by financial technology partners to begin offering regulated and money-related products and services, which help accelerate the growth of their merchants.

Integrating, or embedding, financial services that address the myriad challenges businesses can face (cash flow management, access to finance & credit control, invoicing etc.) presents a powerful opportunity, not only because it maximises customer success, but because offering these services also offers a sizeable revenue opportunity.

Example:

Take, for instance, a wholesaler of food products. This type of company provides an essential service and underpins the supply of the food & drink products that enable hospitality businesses. By embedding financial services like business banking, funding and even business debit cards, the same wholesaler can create a single point of money-management for their merchants.

This gives those merchants access to financial support that they might otherwise not have, like funding. And significantly simplifies money management overall by reducing the need to juggle multiple providers.

The hospitality businesses gain operational and financial benefits, while the wholesaler sees new revenue and innovation streams.

Win-win, right?

Well, like anything, a good idea can be a failure in practise, without proper planning and consideration.

Launching a Digital Product with a Product Mindset

To successfully launch embedded financial services or any new digital product, adopting a product mindset is essential. This involves a user-centred approach, iterative development, seamless integration, and rigorous attention to regulatory compliance.

User-Centred Design

Begin by understanding your customers’ specific financial challenges and needs. Tailor your embedded services to address these needs directly, ensuring they provide real, actionable value.

Iterative Development

Start with a minimum viable product (MVP) to test key features with actual users. Use their feedback to refine and enhance the service, ensuring it evolves in line with user needs and expectations.

Seamless Integration

The embedded financial services must integrate smoothly into your customers’ existing workflows. This reduces friction and ensures a higher adoption rate, making it easier for users to switch from their current solutions.

Regulatory Compliance

Given the regulated nature of financial services, it’s crucial to ensure full compliance with all relevant laws and regulations. This includes robust data protection and anti-money laundering measures, which are critical to building trust and maintaining security.

Why Red Badger is Your Ideal Partner


Successfully launching embedded financial services requires more than just a solid idea—it demands deep expertise in both digital product development and the financial services landscape. This is where Red Badger excels.

 Extensive Experience

We have a proven track record in designing and building digital products in highly regulated environments, particularly in the financial sector. This experience ensures that we understand the complexities of compliance, security, and seamless user experience.

Multi-Disciplinary Teams

Our in-house teams of engineers, product managers, and user experience specialists (UX) work collaboratively to deliver products that are not only functional but also intuitive and user-friendly. We focus on creating systems that integrate seamlessly with your existing operations and provide real-time insights into business performance.

Strategic Partnership

At Red Badger, we don’t just deliver a product; we partner with you to ensure its success. From initial concept through to ongoing optimisation, we’re with you every step of the way, helping you navigate the challenges of embedding financial services and driving growth through innovation.

With Red Badger by your side, your business is equipped to effectively integrate, manage, and scale new digital products, ensuring they deliver maximum value to both you and your customers. Get in touch with a member of our team today to discuss further.