Case Study | Chase Bank: Enabling product teams to deliver at scale

JPMorgan Chase is a global financial services company that offers a variety of banking and financial products and services to both individuals and businesses.

Through its retail banking, commercial banking, asset and wealth management, and investment banking arms, the company provides various services such as credit cards, mortgages, loans, investments, and payment processing.

JPMorgan Chase launched an app-only bank to customers on iOS and Android platforms in September 2021, and turned to Red Badger to improve their digital banking app's testing efforts internally. The goal was to optimise their testing procedures and eliminate dependencies between modules, providing more flexibility for their engineers.

Red Badger's task was to work collaboratively with the Chase team to develop new tooling that revised dependency management, removing cyclic dependencies and transforming the testing capabilities so that individual modules could be tested.

CHALLENGES

JP Morgan Chase Bank's digital banking app's testing processes were slow and cumbersome.

The app had many dependencies between modules, causing difficulties in testing individual parts.

The company required a more efficient testing process to unblock release trains and improve their digital banking app's reliability.

The testing procedures required significant resources and time, creating delays in the app's release cycle.

OUTCOMES

The new testing procedures enabled engineers to test individual modules, improving flexibility and resulted in much less testing overall.

The new tooling optimized the app's dependency management, removing cyclic dependencies and improving the reliability of the app.

The time savings for engineers provided by the new testing procedures resulted in unblocking release trains and shorter release cycles.

The collaboration between Red Badger and JP Morgan Chase Bank teams resulted in a successful rollout of the new tooling, with minimal disruption to the app's functionality.