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Subscription is the new loyalty and other takeaways from HOSTECH 2022

This year’s HOSTECH event brought the effect of the pandemic on the hospitality industry sharply into focus. It rapidly accelerated customer adoption of food delivery – enabled in ...

Consumer Duty: how a digital mindset can solve its 6 biggest ...

In recent years, rapid innovation and disruption within the financial services sector has left the FCA painfully far behind. The result has been high-profile scams and ...

How to use service design for validating ideas

Running a good business requires more than just selling a high-quality product. Customers now demand excellence in their experiences and are less forgiving to issues. When it ...

Align and integrate: how to cultivate loyal guests

The hospitality sector has been a rich hunting ground for digital disruptors. For those prepared to do things differently or go above and beyond expectations, there has been a  ...

Standing out from the crowd: creating memorable customer experiences ...

Catch episode four of the Adyen Retail Reawakened Podcast on the website. Retailers took a big hit from COVID-19. Those unable to respond in real-time and without a solid digital ...

The key to overcoming poor guest experience in Hospitality

Guest engagement and satisfaction will be the benchmarks upon which your hotel will either thrive or fail. If your strategy isn’t focused around these key metrics then you’re ...

Start small but think big: how to build a digital roadmap

Years of tactical technology investment have meant many hotels and hospitality organisations are now built on piecemeal platforms, outsourced services, stand-alone solutions or ...

How customer loyalty in retail is changing

Loyalty doesn't exist anymore. Well, not in the traditional sense. In this consumerist world, convenience is king. We don't really care how many points you give us or how many ...

Do you need to revise your digital loyalty strategy?