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Guest engagement and satisfaction are the benchmarks of success in hospitality. Here's how to dissolve the data/system silos ruining your guest...
Consumers are switching brands at alarming rates. Building a well-designed loyalty programme can help retailers mitigate uncertainty.
Hotels have been too tactical in their technology investment and missing the bigger picture. Here's how to build a digital roadmap to seamless...
Why measuring psychological safety is key to improving team happiness, engagement and productivity.
Our guide to approaching innovation and new product development in a more cautious way to prevent the levels of wastage we’ve seen in the past.
How we helped the British Heart Foundation validate ideas and assumptions with desirability testing.
Burnout and anxiety are on the rise. Spill, a workplace mental health platform, discusses ways to combat these mental health issues.
Few organisations recognise the additional value they could create within their own digital ecosystem.
There's a tidal wave of supercharged expectations coming and brands need to be prepared for Gen Z. Loyalty and rewards programmes need a new strategy.
Key considerations for successfully launching and running a digital product optimisation programme.
The grand challenges set out in the UN’s Sustainable Development Goals aim to solve some of the world's most complex problems with product thinking.
6 tips for building an unproductive product team. Here's what's not to do.
